What will you do:

• As a key player in the Global Customer Solutions Team, the Global Customer Support (GCS) Agent will have responsibility to monitor and respond to clients’ specific typology of requests (invoice copies etc.) in line with service levels agreed with the client and to ensure that proper quality control checks are performed. The agent will be the first point of contact for thousands of customers as well as internal stakeholders and as such will need to deliver timely, accurate and predictable service.
• Identify and respond to customers’ requests (both internal and external) resolving their queries, act as a first point of contact via email in line with agreed service levels
• Take ownership of customers’ issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
• Ensure all queries are processed as per SLA’s (Service Level Agreements) and KPIs (Key Performance Indicators) which are set out for the team
• Ensure understanding of team SLAs & KPIs and align to management’s vision and direction
• Demonstrate an in-depth knowledge of products and services offered by the client

Qualifications

What do we expect from you?

• Proficient English business communication skills; verbal and written
• Must be competent in Microsoft Office (All Products)
• Initiative, Solution Orientation
• Collaboration, Building Strong relationships

What we can offer:

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.