Why Work for Shell?
Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.
Job description:
This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle. Customer Operationa Specialist - Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. The COS Deal Management owns pricing and the contract set up, amendment and management process.
- Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
- Execute contract legal and fiscal requirements, working with local legal focal point
- Own contract documentation archiving and termination of customer contracts
- Support preparing for tender bids
- Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs,
- Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
- Act as resolution owner of Customer complaints.
- Maintain Sales Hierarchy, contract registers and banding adherence
- Set up and amend Customer master data
- Act as Resolution Owner for Master Data Disputes.
- Maintain master data integrity.
Requirements:
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Very good German (B2 / C1) and good English (B2)
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excellent communication skills
strong analytical skills and attention to details
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strong customer focus
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ability to deal with multiple tasks and work in a dynamic environment
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ability to cooperate efficiently in a team
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good working knowledge of MS Office tools and Outlook
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experience in using one of major ERP systems (e.g. SUN) will be an advantage
Number of Vacancies: 1
About us
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
Shell in Kraków:
Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.
Shell Polska employs more than
4400 professionals: 4100+ in Kraków and 200 in Warsaw.
Our employees represent over
50 nationalities and operate in over
20 defferent languages.
Shell in Kraków departments:
Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions
Customer Service
English, German
