Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
The Post Holder will be a primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
Key Responsibilities:
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Manage deviation from plan, i.e. plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
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Receive urgent order requests and create urgent orders within framework of delivery promise.
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Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes
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Initiate surcharges for Left on Board and urgent orders to the customers.
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Investigate and resolve customer complaints.
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Ensure documentation and filing is accurate, up to date and accessible
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Continuously rotating shift system to provide 24-hour support - flexible working hours
Requirements:
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Very good German B1/B2
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Communicative English
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excellent communication skills
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strong customer focus
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ability to deal with multiple tasks and work in a dynamic environment
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ability to cooperate efficiently in a team
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good working knowledge of MS Office tools and Outlook
Number of Vacancies: 1
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
Logistics
English, German
