from Ukraine
See my story
from Portugal
See my story
from Colombia
See my story
from Italy
See my story
from Mexico
See my story
from Denmark
See my story
beign your career journey with accenture

Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Logistics Optimiser
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:


  1. Deliver your operations activities perfectly so that you leave no dollar on the table and you create high levels of customer and frontline staff satisfaction.

  2. A key member of the UK operations team. Working closely with road transport hauliers, sales and technical staff. Deliver best in class business and customers service.

  3. Solve day to day operational challenges with a HSSE and customer centric mindset, ensure business needs are met in full and in a timely manner first time every time.

  4. Create additional value by continuously reviewing your job to identify and unlock customer experience and margin improvement opportunities.

Principal Accountability

  1. First line of support to customers

  2. Customer invoicing/invoice accuracy

  3. Intra day Control Order of capture systems and confirm orders are correctly created - trouble shoot

  4. Manage Temporary Delivery tickets resolution

  5. Balance orders and goods issues and stocks daily - and weekly

  6. Manage sales credits and debits as required.

  7. End to End Services Purchasing

  8. Special Customer Materials Order capture

  9. Special Materials Inventory management and re-order

  10. Support road transport service providers with problem solving.

  11. Ad Hoc support to UK commercial team.

Business Dimensions:

  • No direct reports: Team of two reporting to country operations manager.

  • Territory United Kingdom, Northern Ireland and Eire

Skills & Requirements:

  • C1 English Language skills
  • Broad SAP experience and or similar ERP systems experience
  • Customer facing skills - willing to go the extra mile to deliver satisfaction.
  • Road logistics and / or sales order processing including billing
  • Supply chain management - Inventory, resupply and stock accounting.
  • Continuous Improvement and complex technical problem solving

Special Challenges:
• Specialities is a fast growing and evolving business. Therefore curiosity, ability to embrace change and drive for continuous improvement are key attributes for a successful candidate.
• This role experiences periods of intense activity (month end) which are tightly time bound and critical to business operations.

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

Jobs that may interest you:

Delivery Scheduler with Hungarian
flag English, Hungarian


  • iconLogistics
  • iconKraków, małopolskie

Company profile

  • About us
  • Job offers (69)

Do you want to be always up to date?

Create job alert and start getting similar offers directly to your mailbox!