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Citi & Citi Handlowy
Citi & Citi Handlowy
location iconLocations: Warszawa
level iconLevel: specialist
Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Systems Management Technician - Warsaw, Poland
Work place: Warszawa

Key Responsibilities

  • Identify and propose new Storage Management solutions and approaches, standardizing processes across CTI when possible, to deliver improved functionality and more efficient outputs

  • Oversee end-to-end Storage Management process, identifying automation needs, documenting to understand and execute against project scope, and partnering alongside key partners to design and implement solutions that match the need of the business

  • Assist with integration coordination for Enterprise Storage Management solutions.

  • Provide ongoing technical support of enterprise storage Tape & Disk subsystems.

  • Manage storage configuration changes following standard CTI change control processes.

  • Work with and support other technical groups to provide end-to-end service and problem identification/resolution.

  • Support the Hotline/On-Call problem management & support process.

  • Help to identify, develop and implement new or improved processes to streamline operations, increase quality and availability of services.

  • Provide technical support during the normal working day. Provide on-call, weekend, and off-hour support to meet agreed SLAs. Satisfy any on-site support requirements as needed.

  • Evaluate new enterprise storage hardware and software, research ways and means of improving performance and monitoring, increase reliability, make recommendations to management and implement innovations as appropriate.

  • Monitor the performance of the storage infrastructure, initiate remedial action where necessary, adhering to the standard CTI change control and escalation procedures.

  • Produce & maintain clear technical documentation.

  • Develop plans supporting Life-Cycle-Management of storage resources.

  • Develop & Maintain Management, Chargeback, and Utilization Reporting.

  • Convene & conduct meetings, develop project plans, manage projects to completion and meet agreed target dates.

  • Comply with all audit & compliance requirements. Ensure full compliance with all local-regional-global regulatory policies, processes and procedures.

  • Act as a subject matter expert providing guidance and direction in Enterprise Storage Management processes

Qualifications and Skills level

  • Great communication skills with the ability to articulate to partners and technical teams.

  • Work independently and are self-directed.

  • You are a detail oriented and perseverant individual.

  • You have the ability to apply a basic understanding of how multiple areas collectively integrate to contribute towards achieving business objectives

  • You have a positive attitude with the commitment to get the work done.

  • You enjoy collaborating with others, and working as part of a cross discipline team.

  • You’re a self-starter with good problem solving skills, and you continuously look for ways to improve things.

  • You understand the importance of prioritization of your work.

  • You care about providing a great experience to the users of your system.

  • Candidate must have a minimum of 5 years experience working with Storage Management, preferably in a major financial institution.

  • Ideal candidate must have mainframe storage management support experience with extensive exposure to one or more of the following categories: Hardware, Catalogs, SMS, Performance, Capacity, Replication Technology, Reporting, and Analytics.

  • Candidate must be accustomed to supporting a 24x7 high value operation, a rapid rate of technical change, expectations of high reliability and adherence to change control disciplines.

  • Candidate must have experience participating in technical evaluations and research.

  • Candidate must have in depth technical knowledge of a variety of the following :


  • IBM z/OS utilities & JCL

  • DFSMSdfp, DFSMShsm, DFSMSdss

  • DFSMSrmm, CA-1


  • Monitors: CA-Vantage SRM, RMF, Omegamon

  • Microsoft Office, Sharepoint


  • DASD and Tape infrastructure in relation to Mainframe environments.


  • IBM TS3584 & TS7700

Recovery Processing:

  • Continuity of Business

  • Backup/Restore processes

  • Tape & Disk Replication


  • IBM TS7700 Grid


  • Capacity Management

  • Performance Management

  • Audit & Controls

  • Project Management

  • Finance: accounting, TCAPS, PEP, P2P


  • Bachelor’s degree (Computer Science or Engineering degree preferred) or equivalent work experience. Master's Degree preferred

Please be informed that we will contact selected candidates only.

Citi and Citi Handlowy are registered trademark of Citigroup Inc., used under license. Citigroup Inc. and its subsidiaries are also entitled to rights to certain other trademarks contained herein.
Bank Handlowy w Waszawie S.A
Citibank Europe PLC

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting, IT
  • iconWarszawa, mazowieckie

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