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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: manager/director
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Delivery Fulfilment Team Lead
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

Are curious, highly motivated, ambitious, people oriented?
Are keen on improving processes and ready to work in dynamic team?

If your answer is yes than this is a role for you!

You will be leading a Scheduling Admin team in order to support and reconcile product delivery to customers through the Order to delivery process using IT support tools in a timely and efficient manner.

You will:

  • Be acting as shift team lead for Delivery Fulfilment Team

  • Securing that team clear load and delivery confirmation error logs and process the shipments as per agreed SLA and delivery promise to our customers

  • Effectively managing and being part of stock reconciliation process, handling necessary amendments to invoice the right customer with the right product

  • Supporting the team achieving the targets via continuous performance management, professional support and alignment with other functions

  • Working on teams development

  • Managing stakeholders within and outside Trading&Supply Operations

  • Ensuring team has proper performance management in place within Supply and distribution process as well proper feedback loop to drive improvements

  • Driving improvements and support team to eliminate waste and focus on value adding activities as part of the continuous improvement culture


You need to have:

  • Previous leadership experience in Supply Chain, Logistics or Customer Service

  • Strong commercial mindset & external focus

  • Stakeholder management, collaboration and influencing skills

  • People and performance management

  • Coaching skills

  • Good Problem Solving and Decision Making skills

  • Priority setting in a hectic operational environment

  • Excellent English (C1)

  • IT affinity

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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  • iconFinance & Accounting
  • iconKraków, małopolskie

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