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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Project Manager - Customer Service Transformation
Location: Łódź

Job Description

In this role, you have the opportunity to

Deliver transformational projects with global impact, supporting our journey towards a consistent, harmonized service experience for our healthcare customers.

You are responsible for

  • Project management of the design and build of key capabilities within our future business to business customer service landscape
  • Close collaboration with other projects under our Service Delivery Transformation Program
  • Managing complex dependencies with other projects and programs within Philips
  • Translating the project charter into a comprehensive project plan and leading the project team to deliver on defined objectives
  • Working with suppliers, related teams and supporting functions to resource the project for success
  • Following our standard project methodology to ensure delivery of a complete package considering all Philips Excellence elements (processes/systems, people, capabilities/learning, performance and structure)

You are a part of

The Service Delivery Transformation Program, which brings together a strategic set of projects all tasked with improving value by building a differentiated, improved service experience for Philips customers and consumers. You will join a team of project managers, each responsible for the delivery of defined capabilities and reporting to the Program Release Manager. Capabilities the team are responsible for include customer self-service, workforce management, service mobility, call management and knowledge management; all leveraging cloud based solutions. Your project will include resources in multiple functions including Business Process, IT, Philips University and Compliance. You will be joining a highly motived, experienced and dedicated global virtual team; frequently working with different countries, cultures and timezones.

To succeed in this role, you should have the following skills and experience

  • A Bachelor’s degree
  • Minimum of 10 years’ experience in project management and/or customer service management
  • PMP Certified Project Manager (preferred)
  • Knowledge and experience of Agile Project Management and/or Scrum
  • A solution focused leader with an aptitude to deliver results while managing complexity and ambiguity
  • The ability to set goals and leverage strong communication skills to motivate a multi-disciplinary, global team
  • A track record of delivering successful change in organisations from a process, IT or training & learning perspective
  • Evidence of strong intrinsic motivation to deliver results working with remote teams
  • Fluency in written/spoken English

In return, we offer you

An opportunity for your project management career to flourish, within a program of unique scope and ambition. Philips is on a journey to harmonise and improve our customer service capability in every one of the 60+ countries in which we operate. Succeeding in this challange will provide exceptional experience in business transformation projects, which will be invaluable to your long-term career in project or program management. In return for your commitment to our ambition, we offer a package of benefits commensurate with our status as a global brand and a leader in health & well-being.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.


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We kindly inform you that we will contact only chosen candidates.

This job is no longer available

Recruitment process for this position has ended.

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