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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Sales Back Office Specialist with German
Location: Łódź

Job Description

In this role, you have the opportunity to

Implement and improve the Sales Support Process objectives and the day-to-day management of the sales support process ensuring the consistent supply of high-quality services.

You are responsible for

  • You will be involved in sales related activities
  • Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked
  • Pro-active collaboration with the account managers, project managers, product managers and other stakeholders until the cases are completed and prepared for further processing in the supply chain
  • Ensure timely hand-over of the cases to order management according to the agreed policy
  • Provide support with further standardizing and documenting the way of working within the sales support team
  • Actively support with the implementation of continuous improvement, eg LEAN tools such as Kaizen/A3

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

The team based in Lodz is responsible for providing support for the sales team in Germany.

To succeed in this role, you should have the following skills and experience

  • Needs to be fluent in German
  • SAP experience would be a plus in this role
  • Needs to deal with the general terms and conditions of the customer
  • Knowledge about the German legal requirements is needed
  • To be familiar with medical systems and specific terms
  • To be able to a have a conversation with the customers & AMs in German
  • To be able to write and answer customers & AMs E-Mails in German (business language)
  • Be able to see misunderstandings or differences

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Language courses
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Contact

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If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to careersite@philips.com.
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

We kindly inform you that we will contact only chosen candidates.

Details

  • iconSales
  • iconEnglish, German
  • iconŁódź, łódzkie

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