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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
External Relations Content Advisor
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:

You will support the delivery of the External Relations (ER) Projects&Technology (P&T) content strategy for a rapidly growing and high-profile external agenda.
You will be responsible to deliver technical and non-technical content in different forms: narratives, speeches, talking points, presentations, etc., will work closely with the P&T ER Manager for Strategy, Planning and Content across technical divisions. As importantly, you will tap into a network of resources across the business, scientific and engineering communities in Shell to develop high quality technical and non-technical content.


  • Review existing presentations from the business and apply ER expertise to provide advice about disclosure, confidential information, commercial sensitive issues. This will require close collaboration with the ER Managers on the different technical divisions.

  • Accountable to set up a new structure of the ER PT team sharepoint and function as focal point for content management.

  • Defining the development of proactive / strategic content.

  • Support the PT ER Manager for Strategy, Planning and Content based in Krakow the delivery of some reporting products, including monthly highlights, input to the investors handbook, input to the sustainability report and end-of-the year reports.

  • Work closely with the PT ER Manager for Strategy, Planning and Content based in Krakow in supporting the reputation planning cycle.

  • Manage relationships with variety of internal stakeholders including: ER Managers in P&T, scientists, engineers, COEs and business partners

  • Work in partnership with Media, IR, Internal Communications, Editorial CoE, Social Media CoE, Group CoEs and other related Functions to ensure that P&T digital content and comms approach are aligned with Group approach and vice versa

  • Lead disclosure process for the content he/she creates.

  • Leverage the P&T delivery to support the strengthening of the global Shell brand and reputation

  • Manage numerous projects, priorities and timelines, and manage delivery virtually and across several time zones


  • This is a role that requires to develop intimate knowledge of the PT business priorities and reputational objectives. Hence, technical background and interest in technology, science and OG industry is of importance.

  • Experience in content creation/journalism

  • Excellent writing skills, clear communicator

  • Capable of interfacing and coordinating with wide variety of groups, inclusive in approach.

  • Ability to handle highly sensitive information and work in an extremely dynamic and fast-paced environment

  • Proven skills to deliver under time pressure and balance multiple projects concurrently

  • Background on technology and expertise on communications

  • Excellent planning, project management and writing skills

  • Excellent verbal and written English - C2

Number of Vacancies:

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

This job is no longer available

Recruitment process for this position has ended.

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