Customer Service Specialist
with German
Marketing Operations is part of . We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation.
We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.
What will you do?
-
Performing advanced root cause analysis on customer issues leading to resolution (understand incident resolution processes with focus on appropriate routing of tickets).
-
Follow company processes and procedures to ensure the best outcome for our customers.
-
Coordinate with client and different IT departments issues till final resolution.
-
Owning communication with different interface partners on complex topics.
-
Prepare reports and analysis for the Client
What do we expect?
-
Very good English and German (reading & writing - C1 level)
-
Experience in Customer Service (in the client/IT support)
-
Analytical problem solving abilities and detail oriented
-
Experience/interest in mobility services