Process Development Analyst
is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network— works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, drives innovation to improve the way the world works and lives. .
provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
What will you do:
You will be responsible for performing product launch and expansion testing, and performing operations work on process stabilization projects in accordance to agreed SLA targets. Resources in this role will strive to understand operational processes end to end, and build expertise in all utilized tools and systems. Responsible for providing invaluable feedback to both BPO colleagues and client to ensure ongoing continuous improvement to stabilize our processes prior to handover and/or successful project closure.
Duties & Responsibilities:
- Execute operational process tasks according to service level expectations
- Perform UAT and Prod testing
- Execute validations of test cases in the testing of products and processes
- Document testing results and processe
- Take active part in project kick off meetings with stakeholders
- Provide analysis and feedback on assigned processes
- Contribute to product/process launch readiness
- Contribute to risk assessment relating to assigned processes
- Participate in process and product training
- Contribute to regular client and internal meetings
- Coordinate work within global team
What do we expect?
- English B2/C1
- Project management experience or experience in working as a part of a project
- Availability to work during hours 11:00 - 19:30 with possibility to change to morning shift in the future.
-
Exceptional attention to detail, great communication skills both verbal and written, proven record of high team performance.
-
Ability to work independently and in the team (global team, working closely with other delivery center on projects.)
What we can offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."
Analytics & Reporting
