Key Responsibilities:
• Perform Middle Office processes supporting investment funds' activity in the capital markets. Team's service includes confirmation and settlement of institutional clients' instructions, investigation and resolution of any inconsistencies across multiple platforms; Supporting clients' inquiries and providing transaction reporting and anxillary activities;
• Foster strong working relationships with internal/external stakeholders, including Oversight teams, by demonstrating committed inclusion in relevant forums, projects, business developments;
• Ensure high quality of service delivered to the clients;
• Matching client trade instructions with the confirmations from brokers
• Investigation of discrepancies between the above
• Sending and monitoring the settlement/payment instructions to custodian banks
• Active and independent searching for and implementation of new, better solutions among the given processes
• Supporting co-workers in solving problems and assuring continuity of provided service.
• Providing training and introducing new employees to the process;
• Participation in business initiatives, client on-boarding and documenting new processes;
• Ensure all Team procedures and audit requirements are updated, completed and maintained across all Clients and processes;
• Ensure all issues / potential issues that could have negative impact on the performance and image of the department are escalated appropriately and in a timely manner;
• Ensure the effective Management Information System reporting for the serviced area is in place, if necessary effective participation in conference calls
• Proactive controls and actions targeting at minimizing processing risk;
• Take ownership over resolution of the unusual queries and issues reported by the client;
• Ensure process is compliant with local and global regulations;
• Encourage positive and professional working environment;
• Ensure all mandatory training is completed within given time-frames;
• Additional business oriented tasks requested by manager
Knowledge / experience:
• Minimum 1 years' experience in institutions linked to capital markets or banking operations;
• Knowledge in construction and functioning of different financial instruments;
• SWIFT knowledge – advantageous;
• Basic knowledge of accounting or trade settlement required
• Experience in projects participation beneficial.
• Ability to analyze current procedures and strive for process and qualitative improvements
Qualifications:
• Higher education – economic profile or similar;
• Fluent English required, other languages beneficial
• Certificate in banking or finance beneficial
• On the job training and coaching will be provided
Skills:
• Must have good interpersonal skills and demonstrable confidence in dealing with customers and internal parties;
• PC Literacy;
• Very good knowledge of MS Excel - minimum: knowledge of pivot tables and vlookups);
• High degree of accuracy and attention to detail;
• Strong analytical skills;
• Proactive problem solving experience
Competencies:
• A flexible approach to work is essential.
• Be able to work as part of the team;
• Effective Time management - ability to prioritize tasks, meet deadlines when working under pressure;
• Focused on details when performing the tasks and ability to handle risk processes under tight deadlines;
• Proactive approach and ability to work independently;
• Process improvement capabilities, ability to challenge the status quo and think innovatively;