Job Description

Join an exciting new Global Deployment Team within the Customer Service Transformation Office, leading deployment projects across Philips Services and Solutions Delivery organization. Become part of the team delivering a large scope of transformational programs with global impact, across all Philips process domains (Idea to Market, Market to Order and Order to Cash), all supporting our objective of creating great services, with outcome-based solutions.

You are responsible for

• Working with Program, Project managers and Business Process Experts to understand the impact of the Project deliverables in the organizations in scope.
• Translating Project objectives into impact assessments, change plans, which will lead to creation of a comprehensive deployment plan to implement.
• Executing the implementation plan and reporting progress as per the governance of the Transformation Office
• Managing resources by influence, managing complex dependencies, a range of dependent and related projects which might impact the deployment plan in terms of capacity, potential business impact etc
• Following set standard Project methodologies to ensure delivery of a complete package to the receiving organizations managing change with multiple stakeholders across multiple domains
• Depending on the profile, the candidate will be assigned first to either the Customer Service Portal deployment Project or to a set of Operations projects portfolio (Trade partners, FCOs, etc.) while in the mid-term will add more projects to the scope from the Transformation Office pipeline which accommodates best his/her skills

You are part of

The Service and Solutions Transformation Office, a new team bringing together all Service / solutions related projects under a coordinated portfolio. You will join a team of Transformation Specialists which focus will be to ensure proper landing and sustained adoption of Project deliverables within the receiving organizations. Key elements of the portfolio include customer self-service, catalog management, configure/Price/quote, workforce management, Service mobility, case/work order management and knowledge management. Scope includes resources in multiple functions including R&D, marketing, business process, IT, Philips University and compliance. You will be joining a highly motivated, experience and dedicated global team, frequently working with different countries, cultures and time zones.

To succeed in this role, you should have the following skills and experience

• A Bachelor's degree
• Minimum of 7 year’s experience in customer services organizations. Content knowledge of customer services will be needed
• PMP Certified Project Manager will be a plus
• Proven experience delivering successful change in organizations from a product, process, IT or training and learning perspective
• Ability to understand Project objectives / charters, and translate those into impacts in the receiving organizations and make a comprehensive transition plan to deploy
• Evidence of strong intrinsic motivation to deliver results working with remote teams being able to cope with uncertainty, changing environments and self-driven.
• Proficient in English is a must
• Excellent communication and stakeholder management at all levels skills required

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Contact

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