Job Description

In this role, you have the opportunity to

Deliver cross company benefits towards our customers and enable your colleagues to make impact the growth and productivity performance.

You are responsible for

• Monitoring of processes relating to the performance of our Installed Base data
• Acting as the eyes of the service organisation to detect defects in our Installed Base performance
• Analyse service operations and performance trends
• Collate analyses and define corrective actions to delivery issues
• Collaborate across diverse areas of the business
• Initiate improvement planning in line with company problem solving standards
• Handle escalations to ensure timely analysis, registration and action

You are a part of

You will be part of the Global Services and Solutions Delivery – Order to Cash. Our team is responsible for developing capabilities that allow our market and business teams to operate with a harmonized focus. We work closely with our market and business partners to improve processes and bring new tooling to enable more efficient execution of customer demands.

To succeed in this role, you should have the following skills and experience

• University degree
• Lean Six Sigma practitioner
• Advanced Excel skills
• Strong communication and presentation skills with the ability to confidently engage with diverse cultures
• Fluent English is mandatory
• Minimum 5 years’ experience in analytical / operations roles

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Language courses
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Contact

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