Job Description:
The Citi Private Bank, one of the largest private banking businesses in the world, provides professional wealth management services for 26,000 clients globally, including a third of the world’s billionaires, operating in 60 offices in more than 30 countries.
The Client Account Officer (CAO) role primarily provides on-boarding assistance and expertise for new and existing client relationships. Facilitating aspects of on-boarding and some maintenance processes as needed across the EMEA region.
The role interacts with control functions such as Tax, AML Compliance, KYC and Account Opening teams coordinating timely account opening needs for clients.
CAO is tasked with reducing overall account opening cycle time by analyzing and questioning process for potential improvement.
Key Responsibilities:
- Working knowledge of account opening procedures and regulations.
- Preparation of documentation required to open each type of account and subsequent receipt, processing including data input, scanning and filing of returned documents.
- Ensure adequate KYC data is collected by banking teams from client.
- Proactively manage Bankers/Client expectations on delivery of account.
- Work to reduce the end to end account delivery cycle time.
- When allocated a completed account application pack, CAO will review and validate documents.
- CAO will create (client profile) in system entering all KYC information and uploading documents obtained from banking team.
- When client profile is submitted and requires escalated approvals by seniors, CAO will proactively engage manager and assist to prepare suitable write ups to help senior approvers navigate system and understand reason for escalation and due diligence carried out to mitigate any applicable risk.
- Manage name screening CS4 submissions with applicable risk mitigating closure rationale.
Development Value:
The role provides an excellent opportunity to manage onboarding of sophisticated client structures. This allows for personal progression in the understanding of regulatory requirements, products, relationship management and sales process within an industry leading Private Bank.
Requirements:
- Experience working in an on-boarding or Compliance type role within the Financial Services sector
- Experience in implementation of Know Your Client (KYC) process to minimize franchise risk
- Proactiveness, initiative
- Excellent communication skills, written and verbal
- Fluency in spoken and written English (Spanish or Italian or other languages would be an asset)
- Ability to cope with ambiguity & change – high adaptability
- Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility
- Ability to work both independently and as part of a team
- Ability to prioritize and manage multiple deadlines - provide a fast and efficient turnaround of tasks and problem resolutions
- Ability to build effective working relationships across hierarchal levels and functions
- Awareness of and effective management of risk and compliance related situations in dedicated area
- Numerate, analytical mind with strong problem-solving skills
We offer:
- Stable employment on the basis of full-time job contract
- Opportunity for professional development with access to unlimited number of various trainings
- Excellent global career growth opportunities
- Attractive benefits package (Medicover, Multisport, private pension plan, life insurance etc.)
- Supportive and friendly team mates and managers
- International and multicultural work environment with opportunity to use English every day
- Prestigious office location in center of Warsaw (next to Rondo Daszyńskiego)