Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Job description:
To lead the local Delivery Assurance team to achieve operational excellence in the day-to-day execution of Order Generation and Fulfillment, Dispatching, and Administration in the most cost-effective manner
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Ensure that daily road transport operations (delivering and administrating) meet all Group standards at lowest possible cost to service level
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Support initiatives of the data integration management and global IT initiatives for the secondary transport process e.g. implementation of Streamline (GSAP, Cross and VMI) and ensure the right use of software applications
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Drive improvements in customer experience and customer satisfaction by training, sharing expertise and coaching the team
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Drive improvements in dispatching & supportive scheduling area activities by training, sharing expertise and coaching Delivery Assurance team
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Support multiple projects to continuously improve OTD performance, driver and haulier performance, influence and improve customer behavior (eg minimize stock-outs, cancelled deliveries, site inaccessibility, incompliant order taking, other rework costs) using benchmarks, KPI monitoring
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Ensure proper staffing through attraction, coaching and development of people, covering aspects like D & I, Competences, Performance Management and Recognition & Reward, supported by OtD manager.
Dimensions:
Covering DACH market with 9 hauliers
Manages a team of 12 FTEs working in 24/7 shift work
Typically, create efficient link and feedback loop between scheduling team, drivers, Customers, depots, supply, scheduling admin, road transport operations.
Requirements:
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Experience in leading people, Motivating, Coaching & Developing others
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Experience in managing dynamic operational environment
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Capacity to rapidly learn new skills and methods /business/function
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Good change management and influencing skills
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Experience working across regions and teams
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Demonstrated presentation, leadership skills
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Strong & proven stakeholder engagement & management skills
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Highly motivated and resilient individual
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Business and commerciality focused: understanding of key business processes and value opportunities within an organization
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Role Model in terms of Continuous Improvement
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Nice to have some project management skills and experience
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Understanding of an E2E supply chain and planning processes and/or systems is highly recommended
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German C1 is a must
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Polish language is recommended for team management
Number of Vacancies:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
Logistics, Procurement
English, German
