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beign your career journey with accenture

Accenture
Testing and Configuration Management Senior Specialist
Accenture
location iconLocations: Warszawa
level iconLevel: specialist

Testing and Configuration Management Senior Specialist

Marketing Operations is part of . We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation.

We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.

Mostly, you will:

  • Provide dedicated resolution and configuration management services by receiving, tracking, prioritizing, executing and testing inquiries, and requests for service (Coordinate with client, team and different IT departments issues till final resolution);
  • Participate in testing of planned solutions prior final release;
  • Proactively spotting process and knowledge gaps and offering solutions;
  • Ensure that issues are resolved in a timely manner and proper quality;
  • Analyze and report issues to client.

What do we expect from you?

  • Completed (or in progress) technical studies (IT, Engineering);
  • At least 1-2 years of experience in Customer Service (in the client/IT support);
  • Excellent communication and facilitation skills - very good English (reading & writing - C1 level);
  • Technical problem-solving abilities and proactive ("ToDo") attitude;
  • Strong analytical skills;
  • Advanced knowledge of MS Office;
  • Experience in delivering Configuration Management and Escalation processes - nice to have.

Other qualifications (nice to have):

  • Knowledge on Atlassian tools will be a plus (JIRA, Confluence);
  • Experience in Agile and Waterfall approach.
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.pl

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "apply now!" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

This job is no longer available

Recruitment process for this position has ended.

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  • iconWarszawa, mazowieckie

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