Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
COB & CM Analyst 1
Work place: Warszawa
Responsibilities:
ID administration
- Create, modify, and delete user profiles in various systems
- Create, modify documentation related to user profiles management (e.g. request processing, procedure update)
- Provide customer service via phone, e-mail and various ticket management systems (Polish and English)
- Cooperation with technology and other teams in requests and issues related to user profiles management
Tasks related to ID administration
- Complete simple projects end-to-end
- Realization of project tasks with the schedule
- Identification and risk assessment of problems
- Problem solving and initiate corrective action plans
- Active participation in project meetings
- Ensure proper communication between team members
Qualifications:
- Excellent customer service orientation
- Effective written and verbal communication skills in Polish and English
- Ability to adapt / flexibility
- Effective learning skills
- Troubleshooting and solving
- Enthusiasm, determination and motivation
- Basic knowledge about operating systems and databases
Education:
- BA/BS or equivalent
Analytics & Reporting
