Job Description

Royal Philips is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care.

At Philips, we strive to make the world healthier and more sustainable through innovation. Our goal is to improve the lives of 3 billion people a year by 2025. We will be the best place to work for people who share our passion. Together we will deliver superior value for our customers and shareholders.

In this role, you have the opportunity to

be responsible for timely and accurate processing of incoming customer orders from all Nordic retailers. Cooperate closely with Nordic customers and provide information about order confirmation, goods availability and promotions. General support to internal sales team regarding all aspects of order management proces.

You are responsible for

• Direct contact with customers via mails and on the phone to provide information on order status
• Process incoming orders by checking references and validating relevant information
• Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status
• After Sales Management: crediting/debiting price variances, management of customer complaints and return orders
• Master data management: process changes in customer master data
• Price management: validate customer prices and customer classification
• Maintain relations by building customer satisfaction through a customer centric mindset
• Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
• Follow up on daily KPIs within the area of order management/supply chain

You are a part of

Philips Personal Health Order Management Team in GBS Lodz. You will be reporting directly to Order Management Team Lead locally, with very close co-operation with market team in Nordics and other GBS teams.

To succeed in this role, you should have the following skills and experience

• Min 3-5 years relevant experience in a similar position
• Fluency in Finnish and English is required. Any additional Nordic language would be preferable.
• Good knowledge of SAP and Microsoft Office (especially Excel)
• Self-driven and goal oriented with a ‘can-do’ mindset
• Strong administrator skills
• Very good communication skills, both verbal and written
• Comfortable with a fast pace of change
• Proactive and improvement orientated attitude

In return, we offer you

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Language courses
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Contact

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