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Philips Polska
Service & Solutions Delivery Specialist
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Service & Solutions Delivery Specialist
Location: Łódź

Job Description

You are responsible for

  • Receiving POs from customer and Service Engineers for spare parts
  • Processing POs in the system which end with automatic request to transportation department
  • Managing invoice disputes on customer requests including issuing credit & debit invoices
  • Informing customers about delays and interruptions with delivery
  • Managing customers queries for spare parts such as price requests or follow-up on PO status

You are a part of our Global Competence Center in Łódź, where we centralize our business processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis. You will be part of Order Management Team, which provide support to our clients from the EMEA region.

To succeed in this role, you should have the following skills and experience

  • Good communications skills with answering questions from customers
  • Microsoft Office package knowledge
  • Knowledge of German C1
  • Knowledge of English B2
  • Good prioritization of tasks and time management
  • Experience in Customer Service is more than welcome
  • SAP knowledge will be an asset

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

  • Annual bonus based on performance achieved
  • Private medical care with option to extend it to family members
  • Benefit System cards
  • Discount for Philips’ products
  • Language courses
  • Relocation package applicable for people moving in from outside of Łódź region
  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Contact

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If you have any other questions regarding the recruitment process please refer to our FAQs. In case of technical difficulties with the website, please send an email to careersite@philips.com.
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

We kindly inform you that we will contact only chosen candidates.

Details

  • iconIT
  • iconEnglish, German
  • iconŁódź, łódzkie

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