Responsibilities:
- Performing BAU activities as per team’s daily checklist
- Monitoring of all daily actions in the team’s activity, noticing weak spots, suggesting solutions and workload streamlining
- Team mailbox monitoring throughout the day
- Responding to queries from internal or external sources in relation to the activity
- Preparing daily reports (checklist, KPI etc.)
- Investigation and fixing any issues regarding daily business to avoid delays
- Ensuring the follow-up of documents receipts
- Proactive communication with business partners – phone calls instead of emails for a quick resolution of complex issues as well as group phone calls pickup
- Monitoring procedures and checklist updates, immediate reporting to management any discrepancies and gaps in process and procedures
- Creating and updating process documents
- Preparing reports for management
- Participation in systems testing
- Active participation in onboarding of new clients and implementation of new products
- Participation in internal trainings for new employees
- Actively participate in all change initiatives in the department
- Maintaining satisfactory relationship with internal and external clients
We are looking for you, if you:
- Have University degree (preferred: Finance, Economics, etc.)
- Have very good command of English
- Have min. 2 years of relevant experience (experience in Financial Services will be an advantage)
- Are focused on details
- Have good knowledge of MS Office
- Have ability to work effectively as a team player
- Have good communication skills, ability to interact efficiently with clients and effectively manage expectations
- Are able to strong reactivity to meet short deadlines
- Are self-motivated and willing to learn
We offer:
- Stable employment on the basis of full-time job contract
- Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
- Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
- Opportunities to growth within the organization including 6 Career Paths to choose from
- Prestigious work location near Rondo Daszyńskiego