IT Deployment Admin

Poland

Information Technology (IT)

Group Functions

Job Reference #

215335BR

City

Kraków

Job Type

Full Time

Your role

Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like you to:

– act as a focal point of contact between the business stream and the Service Delivery teams
– raising, manage and monitoring the following requests types: server install, move, upgrade, decommission and storage change
– builds a relationship with the Business Streams to understand their priorities
– communicate to the Service Delivery teams the business demand and escalates issues that would prevent delivery
– manage priority and project related requests to the agreed timescales with regular reporting and updates
– produce weekly reports on request status highlighting
– suggest changes for enhancement to the tools, workflow, process and reporting
– investigate issues/ bugs found within the service request workflow
– assist in reconciliation efforts to manage the local hardware inventory
– manage internal project

Your team

You’ll be working in the Service Request Fulfillment team in Krakow. We are a global team responsible to provide oversight and technical support for server implementations across business streams. The main region you’re going to be responsible for is CH/EMEA, but their can also be global projects.

Your expertise

You have:
- an experience as a Project Manager or Service Delivery Administrator
- a good knowledge of IT infrastructure including Servers, Storage and Network
- a good knowledge of Data Centers and how they relate to Servers and Storage
- understand the processes required to install, change, move and decommission hardware.
- good interpersonal skills as the role involves coordinating various resources and communicating clearly to Service Delivery teams, the Customers and Senior Management
- good working experience with MS Excel to an intermediate level (pivot tables etc).
- strong written and verbal communication skills in English
- degree level education

You are:
- a confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
- fluent in English

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Contact Details

UBS Recruiting Poland

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.