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Shell Business Operations
Process Expert
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
Shell Business Service Centre Kraków - job
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.
Process Expert
Work location: Shell Energy Campus, Czerwone Maki 85

Job description:
Job Purpose:

Finance Process Owner (PO) teams play critical role in World Class Finance change. They are driving E2E thinking sitting at the heart of digital transformation. It is particularly important in Tax area, as both compliance processes, MIT (Manage Indirect Tax) & MDT (Manage Direct Tax) are highly dependent on transnational and financial data generated by Group businesses and Finance processes.

Tax PO team has a great track record of delivering, jointly with Tax Operations, top-quartile process effectiveness & securing business license to operate responding to increasingly growing tax authorities demands. With solid foundations in place, the team is focusing on its Integrated Process Plan (IPP) targets: Operational efficiency; Demand management; Low Cost Automation and Transformational process transformation.

The Tax Process Expert role is critical to Tax PO team success. The group of Process Experts will contribute to achieving expected level of strategic performance, particularly actively participating in optimizing handoffs with business, finance & external partners, ensuring agile response to rapidly changing external requirements and delivering tax compliance transformational automation, clearing the path towards new generation of operations: Tax Control Room overseeing automated compliance process.

Dimensions:

Tax PO team is accountable for global Tax compliance processes managed by 600 FTEs. The PO team owns 130 Tax IT applications, supports over 30 various ERPs & connected applications and maintains numerous engagements with external partners (vendors, advisors and process excellence teams from other multinationals). Each Tax Process Expert need to pro-actively contribute to managing the above scope based on assigned tasks and priorities

Key Responsibilities:

The Tax Process Expert role is a global role, of individual contributor character, requiring strong teamwork attitude. It requires pro-active interactions with representatives of onshore and offshore organizations on various seniority levels, with a need to influence them (without formal reporting line) to drive & ensure compliance with Tax requirements.

1. IT/ System (ERP) & Project work:
- The incumbent will mainly support GTIL (Global Tax Integration Layer) – Shell’s strategic solution for indirect tax filing and reporting. GTIL is a bespoke application, based on SAP HANA, currently in development by internal Shell IT. As part of the core project team, the Process Expert will
- Conduct tax business process analysis in order to capture and quantify business requirements
- Conduct future country deployment gap analysis to identify modification necessary to deploy the solution to additional countries
- Own the E2E delivery of a feature/ functionality/ enhancement of the solution
- Support the Product Owner in the prioritization of the requirements listed in the backlog
- Work closely with IT to design, develop, test, deploy and implement elements of the solution
- Support End Users in the implementation process (capture and analyze: defects, enhancements, optimization opportunities)

2. The role holder will also provide Tax/Systems/Data specialist input into business projects as well as supporting resolution of Tax/Systems/Data relevant queries.
- will represent the Tax Process Owner as a global Tax/Systems/Data Subject Matter Expert for tax relevant requirements and IT systems deployments & retrofits.
- Provide expertise regarding end-2-end data, process execution and related information technologies/systems
- Support Process Owners/Executives efforts to assess and improve data, process execution, performance and/or design within the tax compliance process
- Provide initial and ongoing Super User training/education with regards to process changes particularly around new releases of standards and versions of toolsRequirements:
  • Degree in Finance or IT, or equivalent business experience
  • Strong preference for ERP systems knowledge (e.g. SAP) or low-cost-automation (LCA)
  • Project experience (e.g. project management experience and/or as core member of a project team)
  • Experience with various project management methodologies, incl. Waterfall and Agile.
  • Knowledge of Finance or Tax processes would be beneficial
  • Strong, quick learning capability
  • Continuous improvement mindset (generate own improvement ideas and initiatives, develop plans and deliver these)
  • Effective influencing skills, stakeholder management
  • Excellent strong analytical, problem solving and critical thinking
  • Strong teamwork skills
Number of Vacancies:
Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects
Shell is an Equal Opportunity Employer

Details

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  • iconKraków, małopolskie

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