Job: Build Mgmt Group Manager – Jobs

The Build Mgmt Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Lead teams that Implement products for global top tier names using established processes, keeps current status of projects.
Ensure scope of project delivery stays on track.
Ensure deliverables are being met by project participants.
Reports and escalates risks and issues according to established procedures.
To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience.
Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).
Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral.
Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
Lead meetings and coordinate activities of the cross-organizational implementation teams
Chair the Board and Steering Committee meetings with all cross-functional team leads
Maintain solid relationships with key client and internal stakeholders
Partner with the client to escalate and manage critical issues to resolution.
Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
Manage project scope and apply the change control process.
Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements
Ensure effective transition from project to production
Responsible for supporting the preparation of RFP responses; actively participate in prospective client presentations and demos
Identify opportunities for process improvements and contribute to department initiatives to implement process enhancement
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of experience
Advanced project management skills; Able to identify requirements, issues and design solutions; Excellent matrix management skills; Able to effectively communicate with all parties in oral and written communications; Excellent presentation skills; Effective leadership skills and able to mobilize teams, both internal and external that are not in direct reporting line
Advanced product business knowledge to be able to successfully communicate, educate, and recommend solutions to the client and other internal/external parties. Client service oriented and able to translate client deliverables into detailed plans across multiple regions and products. Knowledge of MS Office products and proficiency with Microsoft Project. Conversion/ integration experience with expense management systems such as Concur, SAP, Ariba, etc.
PMP Certification a plus

Education:

Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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