Job Description

In this role, you have the opportunity to

coordinate the entire order delivery process through pro-active collaboration with Supply Chain functions such as Sales, Planning, Warehousing, Shipping and others.

Apart from that, you will contribute to business transformation at European level and be a part of a team that builds close relationship with a customer, has an influence on operational performance as well as detects potential leads for the business. Your challenge is to balance the requirements, ensuring a seamless order flow while providing a result-driven and proactive customer experience. Together with team members you will continuously implement improvements through Lean tooling and disciplines.

You are responsible for

• Management of sales orders
• Process order activities in SAP and other supporting applications, including customer OM application
• Process order changes due to Customer requests.
• Maintain good communication with stakeholders.
• Provide excellent customer service for our customers
• Reporting, monitoring and control of order book in an organized and compliant manner (ICS/SOx).
• Together with team members continuously implementing improvements through Lean tooling and disciplines.

You are a part of

Our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

You will be a part of Amazon Order Management PH Team reporting to GBS Team Leader.

To succeed in this role, you should have the following skills and experience

• Min 3-5 years’ relevant experience in a similar position
• Fluent command of English
• In-deep SAP literacy - pre-screening the most complex orders, managing Electronic Data Interchange issues, handling blocked line items, checking stock levels, performing MAD calculations, using standard and mass transactions, creating deliveries and solving incidents
• affiliated (pallets calculations, deliveries cancellations etc.), processing order changes due to Customer or Warehouse requests
• Very good communication skills, both verbal and written
• Excellent customer service attitude - building close relationship with customer, handling customer’s escalations
• Reporting and analytical skills - monitoring KPI’s, assessing order performance
• Ability to handle different tasks simultaneously, to prioritize workload efficiently and work under time pressure
• Proactive and improvement oriented mindset - using Lean tools and techniques, working with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
• Past experience in handling customer claims and returns
• Knowledge in logistics and warehousing
• Project management skills
• MS Office literacy

In return, we offer you

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Language courses
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

Contact

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