Citi is more than a global financial services company. It's an engine for progress. We serve 200 million customers in more than 160 countries, providing support to individual, corporate, government and institutional clients. Our clients choose us for a global footprint, market positon, in-country relationships and the full range of solutions on offer. In Poland we operate within two legal entities Citibank Europe plc and Bank Handlowy w Warszawie S.A.
Senior Technical Customer Service Specialist
Work place: Olsztyn
Key responsibilities:
- Technical support of electronic banking system by phone and email
- Support and development of electronic banking systems on the Bank’s side
- Active participation in further development of systems and applications
- Cooperation with regional support and implementation units of the Bank's systems to solve problems and improve applied solutions
- Participation in projects related to Electronic Banking (new platforms, application development, new technologies)
Qualifications:
- General knowledge of technology and IT systems
- Good knowledge of English both in speaking and writing
- General knowledge of network
- Good knowledge of Microsoft Office
- Team working and communication skills
- Communicativeness and high personal culture
- Commitment to entrusted duties and consistency in action
Additional qualifications:
- Higher education with technical or IT profile (or during studies)
- Experience of working with clients and Knowledge of Bank products
- IT support
- Ability to create Macros (VBA)
What do we offer:
- The opportunity to participate in interesting projects and access to IT solutions used in global bank
- The opportunity to participate in challenges related with clients and electronic banking systems
- Work with global and local clients
- Cooperation with different teams all over the world
- The opportunity to learn about a wide range of banking products
- Social benefits (medical care, Benefit System, life insurance)
- Access to variety of training material & courses across multiple delivery platforms
- Permanent employment contract
- Working in a friendly, dynamic and experienced team