IT Support Analyst

Poland

Information Technology (IT)

Group Functions

Job Reference #

217617BR

City

Kraków

Job Type

Full Time

Your role

Are you motivated to work in a complex, diverse and global environment? Are you a customer-focused team player, who enjoys being part of a large global organization? We're looking for someone like that to:

• provide expert knowledge of Unix, Autosys and SQL to support applications for the Rates and Credit business (Trading and Sales)
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services including cloud computing, AI and automation tools
• provide Incident Management, Problem Management and Request Management
• solve complex issues, covering both technical and business needs
• maintain a knowledge database of known errors and help initiate and deliver process improvements
• uphold high standards for timely issue resolution
• optimize the service issues and gaps and implement service quality

Your team

You’ll be working in the D&S RC Risk team in Krakow, as part of a global application support group that provides application support to the stakeholders across various FRC functions. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.

Your expertise

You have

• 5+ years' experience in application support
• experience in the Finance or Investment Banking Industry, highly preferred
• solid technical and presentation skills
• experience working with global teams
• experience doing releases of new systems versions
• excellent and proven incident management and organization skills

You are

• technically proficient in UNIX/LINUX, Shell Scripting, RDBMS, Autosys
• familiar with ITIL processes
• comfortable and confident facing off, communicating and interacting with senior IT and business managers

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Contact Details

UBS Recruiting Poland

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.