Business Overview:

The AML Data Management function oversees the end-to-end AML data “ecosystem” including data governance, architecture, standards, controls, metrics, Issue Management & Resolution (IMR), reporting and risk management. Objectives include: improving data governance and management; defining and maintaining the AML data architecture and standards; increasing business and functional engagement; improving data comprehensiveness, quality and coverage; reducing the inventory of AML data issues; and accelerating data access and validation for new projects.

The AML Data Management TM IMR Management & Reporting function oversees the end-to-end AML Transaction Monitoring Issue Management & Resolution (IMR) program with the objective of improving data quality and comprehensiveness; reducing the inventory of AML data issues and improving cycle times to fix and remediate data issues. It works globally, across all lines of business, all regions and all functions in Citigroup including Chief Data Office (CDO), AML Technology, Business Technology, AML Monitoring Risk Management (AMRM), PAS, GATE, FIU, Internal Audit and Regulators. The head of the AML Data Management TM IMR Management & Reporting reports into the Head of Citi AML Data Management/DGO.

Job Purpose:

This position’s primary role will be to facilitate the identification, logging and resolution of material and persistent data quality issues, for ICRM and AML, and to oversee the IMR process in region including oversight, reporting and escalations. As the regional lead, this role manages the IMR intake process for the EMEA region. The IMR intake process includes running the Stage1/Lift-off Calls with regional representatives from AML Technology, MRM, GPA Technology, PAS and other relevant stakeholders, to determine whether data quality issue have an impact to monitoring and meet the IMR criteria. This role will also provide support to the CDO sponsored Data Quality Exception (DQE) Feeder program that is a regulatory (OCC/FRB) commitment, to assess and formally disposition data quality issues for IMR consideration so that data quality issues related to CDEs that are considered material are captured, tracked, reported and resolved via the IMR process. In addition, this role will provide general oversight to the IMR program with the objective of improving data quality and comprehensiveness; reducing the inventory of AML data issues and improving cycle times to fix and remediate data issues.

Key responsibilities include:

• Facilitates the identification, logging and resolution of material and persistent data quality issues, for AML in the EMEA region.

• Chairing the EMEA regional IMR Liftoff Call meetings and engagement with relevant stakeholders, including preparing meeting agenda & materials and capturing & distributing minutes.

• Providing regional oversight to the AML TM IMR Program and representing the IMR Program in Regional governance forums as required.

• Opening IMRs in the central repository (for Non DQ IMRs) and collection of all relevant artifacts including stakeholder approvals.

• Support the CDO Regulatory commitment to assess and formally disposition all Data Quality Exception (DQEs) and implement the new IMR Eligibility Review process for IMR consideration.

• Conducting review calls to obtain updates of ServiceNow Tickets with GPA Technology, CDW Technology, Level3 Technology, E2E Recon Team, Data Stewardship Team and Regional PAS Team.

• Tracking pending items/ follow-ups and in tracking of aged tickets and identifying / highlighting items for escalation.

• Assist in covering the review call to obtain updates of ServiceNow Tickets with GPA Technology, CDW Technology, Level3 Technology, E2E Recon Team, Data Stewardship Team and Regional PAS Team.

• Conduct ad-hoc meetings to resolve complex and aged issues that may be stuck.

• Generate reporting on IMR / DQE metrics and aging analysis.

• Other duties as required.

Qualifications:

• Bachelor's Degree required

• Minimum 5 years of relevant industry and work experience required. Familiarity with banking products, Anti-Money Laundering processes and related systems preferred

• Track record of working in a complex corporate environment and successfully overseeing multiple projects

• Strong analytical and decision making skills

• Ability to communicate concisely and effectively both verbally and in writing

• Strong project management and organizational skills and commitment to quality and attention to detail

• Strong inter-personal and relationship management skills

• Highly proficient in MS Office