Who we are looking for

The Operations Specialist who will engage in various projects, special analysis and initiatives relating to technical aspects of the business. Additionally, will provide technical support to Depositary Supervisor and teams to ensure all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Depositary Operations Specialist you will

• Take responsibility for analysis and planning of Depositary Functional Operating Model with the aim of standardizing processes and establishing best practice.

• Take a leading role in the review of corporate documentation of processes, procedures and controls across client groups. Evaluate their continuing effectiveness and accuracy. Initiate remedial action as necessary. Ensure documentation exists for any client-specific procedures.

• Participate as technical SME in the development, testing and implementation of new systems and products relating to the ongoing business transformation process. Provide regular progress reports and give feedback during project meetings.

• Act as central point of contact for technical issues encountered in the daily business. Track issue trends and escalate as needed. Contribute to “open surgery” sessions for technical issue resolution.

• Provide technical and planning support for new business transitions to Poland. Ensure proper governance and controls are in place. Perform post-transition analysis to identify process gaps.

• Performs reviews of Depositary tasks and completes the reviewers’ checklist as needed

• Liaises with other internal clients and supporting departments for the purpose of obtaining key inputs to service delivery, resolving errors and discrepancies.

• Assists Team Supervisor in the organization of the Team and in ensuring that departmental procedures and controls are adhered to.

• Identify issues and problems in service delivery and carry out necessary corrective action. Keep team Supervisor and Officer informed of issues. Ensure the issues log is updated and track progress.

• Support Team Supervisors to ensure that accurate KPI are created and disseminated to the donor site.

• Provide technical support to Depositary teams.

• Provides timely and professional responses to all enquiries.

• Keeps Team Supervisor informed as to the daily work progress and status of requests.

What we value

These skills will help you succeed in this role

• Takes Ownership and Initiative

• Ensures accuracy and quality

• Provides outstanding service

• Communicates Effectively

• Displays Insight & Influence

• Fosters Collaboration and Teamwork

Education & Preferred Qualifications

• Accountancy or Business related degree (preferred)

• 2+ years experience in fund administration/ project management/ IT

• Numeracy / Literacy skills

• Project management skills

• Experience in creating Access DB, Excel Reports

• VBA knowledge

• SQL, Xceptor experience would be an advantage

• A thorough understanding of fund administration is required

• Excellent English

We offer

• Employee savings plan

• Premium life insurance package

• VIP medical package

• International operating environment

• Language classes

• Soft skills trainings

• Technical workshops

• Development sessions with a mentor

• Diversity of opportunities across a range of challenging and highly complex activities

• Technical or leadership career pathway