What do you need to start?

• Cisco UC Design and Product portfolio and architecture
• Cisco Unified Communications Manager(CUCM)
• Cisco voice gateways, SIP, H.323, TCP/IP, protocols
• Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal(CVP)
• Good knowledge of Cisco UCCE Architecture, deployment models and components
• Good knowledge and hands on experience in Cisco UCCE Call flow scripts
• Knowledge in Cisco Unified Intelligence Center Reporting (CUIC)
• Cisco ECE chat and email
• Call and Screen Recording solutions
• Understand Cisco UC and UCCE integrations with 3^rd party products: Wallboards, Dialers, CTI integrations, API Integrations, Google Dialogflow, Cloud and on-prem TTS and ASR
• Good understanding of existing Cloud UC and Cloud CC solutions
• Experience in preparing UC and CC migrations to the Cloud solutions

What duties will help you grow?

• Gather, Understand and Successfully Translate business requirements into technical specifications
• Prepare high level design and low-level design documents, for new projects and features
• Create, manage and maintain internal solution roadmap
• Prepare and Analyze PoCs
• Analyze and standardize procedures to improve efficiency and effectiveness of contact center and UC operations.
• Follow existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.
• Coordinate effort and communication between geographically and time separated groups
• Deliver Technical presentation for both internal and external customer

What have we prepared for you?

Personal and professional development:
• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
• You can flexibly shape your career path thanks to a wide range of internal roles.

Our famous atmosphere:
• We don't have rigid dress code, but what we do have are awesome communities and world -changing initiatives. There's always someone happy to start a day with a cup of coffee with you - even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other.

A lot of benefits:
• Contract for an indefinite period from the beginning of your employment.
• Well-being package (private medical care, additional life insurance & StayWell helpline).
• Referral bonuses for recommending your friends to Capgemini.
• Inspiro Audiobooks & MyBenefit
• Offices in great locations, car leasing program, carpooling options and bicycle parking.
• Free coffee, water, milk and tea.