Miinto is a leading e-commerce platform in fashion operating across Europe. Right now, we are going through a dynamic and exciting expansion plan, in 2020 we successfully launched 6 new markets and we’ve therefore decided to add more talent onboard, to provide outstanding customer care support. As a Customer Care Agent at Miinto you will be making a difference for our customers every day and it is essential that you have a “can do” attitude and take pride in excite and surprise our customers, in a swift and efficient manner to ensure our customers are left with an amazing customer experience.
We are a dynamic and young company with more than 200 employees, passionately working to connect all fashion boutiques and brands in Europe on our platform, and we expect to triple our business over the next year. You will become part of an international, diverse team of ambitious and dedicated subject matter experts to inspire and support you. The bar to join Miinto is high, we work hard, but we also take time to celebrate our successes, have fun and build relationships via frequent social activities.
What you'll do
- Excite all customers with an outstanding experience on all our support channels, such as phone, live chat, email, Trustpilot and Facebook Messenger in American
- Provide quick resolutions to inquiries regarding the website, products, returns and orders
- Handle daily ad hoc tasks
- Very good written and spoken American English
- Background/knowledge/experience within the US service industry
- Desire to work full time, in a rotating schedule 14:00-05:00 CET, in order to support our customers and night shoppers in the US
- Good communication skills and high-quality awareness
- Proactive approach to daily tasks and providing all customers with the best solution
- Ability to work in a flexible and adaptable way, with a mindset ready for change
- Ability to spread your positive attitude amongst customers and team members
- Customer service background is a plus
What to expect from us
- A truly multicultural work environment - we currently have employees from 15 countries around the world!
- Possibility to work with us either on full-time contract or part-time if you are still studying or just want to earn some extra money :)
- Vibrant, humorous and easy-going atmosphere with occasional social events
- Company discounts on Miinto/Showroom and nice package of benefits
- The opportunity for development in a growing and exciting global eCommerce business with huge ambitions and a driven and dynamic leadership team