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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Customer Success Specialist (Account Analyst) - Catalyst and Technologies

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

If you have a passion in helping our customers succeed in a dynamic energy transition environment, this is your opportunity. You will grow in a highly energetic and passionate team helping our customers make the transition to cleaner energy.

Where You Fit In

Customer Operation’s purpose is to deliver best in market customer experience and business value, at an affordable cost. Success for Customer Operations is providing market leading Customer Experience, generating revenue for Shell and, providing a modern and engaging employee experience augmented by technology. We are fully end-to-end integrated with business partners we work with. We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that our customer experience we deliver are segmented according to their needs.

What is the Role?

The Business Success Specialist provides account/finance support to Shell Catalysts & Technologies companies, a group of companies that provide leading catalysts, technical services and licensed process technologies to refiners, gas treating facilities and chemical plants around the world. The successful candidate will have experience in invoicing, cost control, and monthly financial reporting in support of a commercial sales organization.

Principle Accountabilities will include:

Support to Sales in Managing their Account and Deal Activities:

  • Invoicing: request billing team to raise invoices; check data on invoices; coordinate delivery of invoices to customers and support credit team in debt collection; and run reports in SERP;
  • Cost Control: monitor acquisition costs; check accuracy of time-writing; and coordinate time-writing reallocation of cost bookings;
  • Reporting: report monthly cash forecasts and revenue plans; prepare acquisition spend vs. budget and sales wins reports; prepare invoicing summaries, and more;
  • Compliance: review deals with Sales to ensure compliance with the business management system, flagging non-compliance; and provide support in obtaining approvals for deviations to the process; and
  • Other: provide a variety of other delivery, data quality assurance and business systems support.

Interfacing and Advice:

  • Communicate and interface on a regular basis with Business Partner’s Sales organization in specified region.
  • Advise on questions and issues regarding the support provided (per ‘Support’ above).
  • Interface and collaborate with Finance, Business Advisors, and other internal stakeholders on an as needed basis.

What We Need from You?

Skills and Knowledge:

  • Knowledge of financial reporting, invoicing and cost control: thorough and detail oriented, applying knowledge to ensure support reflects business objectives;
  • Commercial mindset and problem-solving skills: commercial acumen and ability to find acceptable solutions and options as may be required by the Sales organization;
  • Strong interpersonal and communication skills: strong interpersonal and verbal and written communication skills to easily connect, interface and build relationships with Sales;
  • Passion for business: energetic, enthusiastic, and passion to learn the Shell Catalysts & Technologies business;
  • Collaborative workstyle: prior experience in working both independently and within a team framework; and
  • Manage priorities: ability to manage time and prioritize workload.


  • Experience: 3-5 years of financial/business support in activities as described above.
  • Education: a degree or diploma in Finance or Business from a university or business school is a plus.
  • Systems: Knowledge of SERP and SalesForce (customer records management tool) is preferred.


English Language Proficiency – strong English verbal and written communication skills.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconCustomer Service, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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