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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Pricing Expert

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Description

This position is one of 3 Pricing Expert roles within the Shell Fleet Solutions (SFS) Western European Pricing Team. The Western European region covers 8 markets and is in terms of volume sold and value contribution the biggest cluster in Fleet Solutions globally.

Pricing is one of the most important strategic pillars for Shell Fleet Solutions and the key value lever for the business.

The Pricing Expert will be a key contributor to the value generation by maximising the integrated margin income through the creation and implementation of pricing initiatives.

This is an excellent role for someone who has a strong commercial mindset and a passion to drive outstanding business results.

Operationally this includes:

  • Development of new and innovative pricing schemes in strong collaboration with the Sales and Marketing Teams

  • Leverage integrated values by liaising with Trading & Supply, identifying value opportunities and turning them into tangible CVPs

  • Monitor and manage discount exposure and customer profitability through the customer life cycle, initiate corrective actions and develop concepts to increase efficiency

  • Management of the margin income throughout the entire value chain

  • Strengthen competitor intelligence by ensuring a continuous and structured capturing of data and providing insights

  • Track and manage all risks and exposures to Shell and ensure compliance in the area of pricing decisions to end customers or partners

  • Support the annual, quarterly, and monthly planning and forecasting processes

  • Interact with data team to identify new opportunities and structure new reports to support the delivery of business performance

The role also requires strategic thinking:

  • Contribution to the development of the global pricing strategy and local tactics

  • Develop and drive the implementation of Fuels Pricing vision in the region

  • Formulate the right mix of elements of a winning offer depending on a solid understanding of the weaknesses and strengths of our competitors

  • Develop and drive New Fuels and Pricing strategies with deep understanding of the supply chain as well as of the emerging relevance for our customers


  • Implementation of the Fuel Pricing Strategies

  • Management of daily List Prices based on sound analysis (pricing elasticity, price-volume relationship and competitive pricing)

  • Contribution to the delivery of annual T&R

  • Definition of the right discount position based on value pricing and customer banding

  • Monitor, analyse and report Shell and competitor pricing behavior

  • Leverage synergies within Mobility by an intense cooperation with B2C Pricing

  • Engage Sales Teams to provide a two-way flow of competitor/market information

  • Feed the Pricing Manager with regular updates on margin optimisation strategies

  • Promote pricing discipline and competencies in the region, especially within the Sales Force

  • Establish strong cross functional cooperation with Sales, Marketing, Finance and Operations in Krakow and Chennai, in order to build a strong pricing infrastructure that underpins and sustains pricing excellence


  • Analytical skills, curiosity and proactivity, ideally with a good understanding of the fuels value chain or pricing to B2B customers

  • Knowledge of pricing and analysis tools

  • Strong team player in a cross functional environment with excellent communications skills

  • Proven ability to leverage a global organisation and local Sales and Marketing Teams

  • Proven strong delivery, especially leveraging by global functions

  • Comfortable with ambiguity and complexity

  • Demonstration of attention to detail and high level of accuracy

  • Ability to manipulate data in excel and/or access

  • Fluent in English

  • French, Dutch, or German language skills can be a plus

  • Experience in B2B Sales can be a plus

Special challenges:

  • Ability to manage competing priorities, evaluate data and make timely decisions

  • Strong stakeholder management

  • Deliver tangible value-driven pricing initiatives with bottom line impact

  • Ensure a full understanding of value position by all Sales Team members

  • Ensure that legal requirements within the region are clearly understood and incorporated in all deliverables

Additional information:

  • This is a new role in the SBO organisation, reporting directly to the business, where Pricing is a key strategic pillar for Shell Fleet Solutions, adding significant value to the bottom line of the business

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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