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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Senior Team Manager (Indirect Tax)

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Senior Team Manager role is accountable for indirect Tax filing & reporting for assigned countries within EMEA/LATAM region with the team of avg. 10 employees responsible for Tax compliance, payments, audit and selected Tax Advisory activities.

Delivery of annual Shell Tax reporting & filing obligations results in submission of 40k+ returns/reports & 20k+ payments and management of 50b+ USD Tax amounts. Most of these requirements relate to Manage Indirect Tax (MIT) – value & volume Taxes managed from all 4 Shell Business Operations centers. Our global Tax team of 600+ colleagues is professionally very skilled, resilient and committed to timely & quality delivery of our process outcomes. We have well established CI mindset culture and drive for further competencies development. Additionally, MIT is undergoing global digitalization program 4T (Transforming Tax Technology Together).

Key accountabilities of the Senior Tax Manager:

1. Accountability for indirect Tax compliance in the region:

  • Drive high quality, timely compliance targets execution for migrated scope
  • Supervise compliance delivery in „remote countries” in the region incl. management of 3rd parties
  • Proactively cooperate within Tax, FO, Finance & Group to optimize compliance processes and drive ESSA

2. Responsibility for timely and quality delivery of other tax activities e.g. Audit, Advise, etc. including building effective management of these activities together with onshore stakeholders
3. Build & maintain close working relationship with CTLs dedicated to assigned countries and manage Tax compliance accountabilities for them
4. Proactively drive automation developments and co-create FO Tax digitalization vision
5. Ensure delivery of compliance metrics and efficiency targets
6. Manage controls and risks for assigned scope
7. Promote learning mindset and optimize learnings from errors, incidents and near misses
8. Proactively engage in external benchmarking initiatives
9. Lead of team of Tax Specialists delivering excellent Top Quartile process


  • Degree in Finance/Accountancy, with at least 8 years' business experience in Finance area
  • At least 2 years of experience in people managing area
  • Understanding of the current end-2-end Finance processes/systems/data framework
  • Excellent communications/stakeholder engagement skills, both written and oral
  • Excellent strategic, analytical, problem solving, continuous improvement and critical thinking
  • Self-starter, effectively balancing highly independent management of assigned region with close pro-active collaboration with FO TLT and other strategic forums/frameworks
  • Tax (e.g. VAT, WHT, Excise Duties, Direct Tax, Reporting) experience preferred but not mandatory
  • Effective & passionate line manager (demonstrate high leadership qualities, leading through change, secure team’s well-being, care and work/life balance, ensure sustainable knowledge management & continuous growth of staff capabilities)
  • Building & maintaining highly effective stakeholders’ network
  • Actively develop Tax & business expertise relevant to assigned countries
  • Proactively share knowledge & expertise with peers & colleagues
  • Fluent English

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconFinance & Accounting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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