Intakes Junior Analyst
with English
What will you do:
- Perform data entry and research in various systems and tracking tools.
- Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems.
- Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
- Execute operational process tasks according to service level expectations
- Assist in testing of products and processes
- Provide analysis and feedback on the assigned processes
- Contribute to product process launch readiness
- Contribute to risk assessment relating to assigned processes
- Participate in process and product training
- Contribute to regular client and internal meetings
- Perform UAT and prod testing, file bugs to report issues and track resolution
What we expect:
- Written and spoken fluency in English (C1 level)
- 2 years operations experience, with 1 year experience in the BPO Industry, Back Office Operations Training, Project Management or equivalent is preferred.
- Prior experience with process writing in an operation environment a plus.
- Computer literacy is a must
- Initiative
- Solution Orientation
- Collaboration,
- Building Strong relationships
What we can offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.