At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Your responsibilities would include:

• Securing on-time Customer payments and providing them with requested documents
• Facilitating the identification and resolution of any customer disputes
• Handling incoming and outgoing calls
• Daily contact with Sales department
• Identifying held orders and taking appropriate actions to resolve them
• Managing the credit limit exceeded process in accordance with credit policy
• Allocating and clarifying payments
• Managing the pre-due, dunning and overdue processes in the proactive way
• Running complex reports in your area of expertise
• Providing training and support for new joiners

You are a good Candidate if:

• Your Portuguese and English language skills are on a fluent level
• Your experience is related to Order to Cash/Customer Service area
• You are motivated to broaden your knowledge in Finance field
• Your communication and problem solving skills are strong and efficient
• You are ready to use and develop your skills in the area of SAP and Excel systems