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HEINEKEN Global Shared Services
HEINEKEN Global Shared Services
location iconLocations: Kraków
level iconLevel: specialist
Process Consultant Logistics
Process Consultant Logistics

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Your responsibilities would include:

Defininig & Governing the Global template

  • Supporting the E2E Stream Lead in proactively managing the respective E2E process
  • Validating the process designs
  • Ensuring standard processes and HEPM are aligned
  • Translating the process standards into solutions in the ERP’s

Process governance and change requests

  • Proposing to the Design Authority ((d)FO’s) redesigns of existing processes based on the analysis of improvement opportunities and prioritization of identified solutions
  • Proposing to the Design Authority ((d)FO’s) designs of new processes and/or advanced functionality.
  • The new processes and advanced functionalities can come from the Global Functions, the reference group sand from OpCos
  • Creating and/or updating procedures and manuals that detail processes and can serve as a basis for work execution
  • Facilitating process derogation and change requests
  • Introduction and rolling out new functionalities and understanding the implications on the current processes and on the business for OpCos in scope
  • Guiding OpCos in scope to follow the standard process
  • Ensuring process changes are modelled/updated in HEPM

Process performance and scope for OpCos in scope

  • Evaluating if new capabilities have impact on the current Global template
  • Setting up and maintaining regular contact with the Reference Groups (selected OpCos), to assess process improvement potential
  • Management of major organizational projects that involve process improvement efforts within scope
  • Proposing measurable PPI definitions & calculation
  • Advising on PPI change requests
  • Working with D&T to implement PPI’s in automated process performance dashboards for the relevant ERP platforms
  • Driving CI in the PPI measurement
  • Regularly reviewing PPIs to identify potential process improvement areas

Change management

  • Ensuring process changes are properly implemented using the release management procedure
  • Managing the change associated with capability implementations by
  • Identifying the needs and positions of all interested parties (stakeholders)
  • Creating the sense of urgency
  • Incorporating change management activities into programme plans
  • Ensuring stakeholders understand and support the change journey
  • Addressing any cultural sensitivies

You are a good Candidate if:
  • You have 3-5 years of working experience required in a similar role / a complex international environment / FMCG industry
  • You know business process design and modelling techniques and tools
  • You have capability to work in a cross-functional environment
  • You have strong communication skills –explain complicated subjects in clear and simple language
  • You have consultancy skills, being critical when needed
  • You have understanding the interaction between business processes and technology
  • You have very good command of English (French and Spanish is a plus)

You have specific experience in Logistics:

  • Order to Cash: Sales order management, Logistics handling of sales orders (allocation, picking, loading),Transport management (basic), Delivery to customer, Unloading at the warehouse, Route settlement
  • Management of RPM
  • Management of inter-and intracompany transactions
  • Customer returns management
  • Subcontracting process
  • Inventory management:
  • Inbound logistics:receiving and put away of materials/products/emptieso
  • Internal movements and inventory management process; stock movement between storage locations, stock transfer order, scrapping, counting, tracking and tracing
  • Outbound logistics:material issue
  • Source to Pay: Purchase order management, Importprocess (legal vs physical delivery), Landed costs

Events and benefits:
Private Medical
Sodexo card
Life insurance
Referral program
Local and global
job opportunities
ACCA Approved
Events and benefits:
  • Private Medical Healthcare
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer


  • iconConsulting, Logistics
  • iconEnglish
  • iconKraków, małopolskie

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