Why Work for Shell?
Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.
If you are a digital communications specialist with a focus on social media and a passion for innovation, this could be your chance to make your mark in the energy industry. You will be part of a global centre of excellence setting the strategy for communications at a group level.
Where you fit in:
The world is changing fast and Shell is changing too – not only to keep up with the external pace, but also to anticipate and shape a different future. The new integrated Corporate Relations function will deliver value by supporting our strategy and sectoral approach and improving policy and advocacy outcomes. We will bring the outside in and secure and drive Shell’s reputation and values. Drawing on a strong base of professional excellence, we aspire to be best-in-class at achieving integrated outcomes through effective engagement and communication with external and internal stakeholders.
The Digital & Social Media Centre of Excellence set the Shell group strategy across all digital and social media platforms. This team ensures we can deliver unparalleled customer experiences while ensuring the stewardship of the Shell brand in digital channels. We work closely with some of the largest technology platforms in the world to maximise the performance of our content, and with a broad remit for innovation which delivers material impact on business performance.
What’s the role?
Sprinklr is Shell’s enterprise technology platform of choice for social media management across all channels globally. As Sprinklr Product Owner, you will set the overall group strategy for Sprinklr, developing a clear roadmap with key businesses to enable them to maximise the impact to their business from social media channels. You will work closely with the vendor and Shell IT to ensure delivery of technical functionality which supports our business requirements and ensure the delivery of ongoing operations. You should be familiar with all key social media platforms & will need to ensure our product strategy keeps pace with the external environment.
What we need from you:
You will be a strong communicator, adept at building collaborative relationships across teams. You will be comfortable setting a vision and creating a roadmap to deliver on that vision but, working in a fast-paced environment like social media, you will be adept at flexing your approach to react when it is required. Furthermore, you will have:
Leadership Skills:
• Integrate and collaborate across boundaries to maximise commercial value for Shell as a whole. Setting a product strategy which delivers on key business outcomes and delivering that strategy through working with IT and the business.
• Understand shifts in the external environment, working outside-in to ensure the Sprinklr product strategy & our broader social media performance remains competitive.
• Learner Mindset – Role model curiosity and reflection; encourage people to learn from mistakes and successes.
Functional Skills:
• Substantial digital communications experience and knowledge of social media marketing specifically.
• Experience with one or more social media management tools preferred (Sprinklr, Buffer, Hootsuite, Khoros, etc.).
• Proven skills setting the roadmap for technology solutions to deliver business value.
• Excellent oral and written presentation skills
About us
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.
Shell in Kraków:
Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.
Shell Polska employs more than
4400 professionals: 4100+ in Kraków and 200 in Warsaw.
Our employees represent over
50 nationalities and operate in over
20 defferent languages.
Shell in Kraków departments:
Customer Operations
Contracting&Procurement
Trading&Supply
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Legal
Retail
Technical Asset Operations
Creative Solutions
People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.