If You have strong communication skills, an open mind, and you like working with people, this role could be your chance to provide end-to-end HR Operations to employees, line managers, and local HR across a designated region.
If you are already experienced in HR operations, business HR, customer service, or call center you should consider joining our team.

As an HR Advisor, you will provide end-to-end HR Operations support to employees, line managers, and local HR. Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high-quality data management in Shell People, as well as documentation, including ongoing support to employees.

More specifically, your role will include:

• Timely escalation of complex queries to senior advisors, SMEs and policy teams. Acting as a country or process focal point if necessary.

• Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.

• Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices, and knowledge sharing.

• Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

• WIP management, keeping customers updated on the status of open cases,

• Taking ownership of end-to-end processes.

• Handing off cases to other teams in HR Services as required.

• Dealing with third-party service providers.

• English – Min. C1.

• One year of experience in a similar area will be an asset.

• Strong knowledge of Shell People.

• Experience in service excellence.

• Experience in change management is an advantage.

• Ability to work on complex cases individually with minimal supervision.