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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
Product Voyage Claims Specialist

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork, while adapting to a changing business environment.

The successful candidate for the QQI(Quality, Quantity Insurance) Claims Specialist role will become a key member of the QQI Claims and Data Excellence Team.

Key to becoming a successful QQI Claims Specialist is to minimize the impact of cost claims and maximize the recovery of pursued claims, within the contractual agreements. We are looking for highly motivated peopled that are results driven, work resiliently under pressure and can demonstrate a passion for getting the best deal for Shell.

Commerciality, curiosity, attention to detail and problems all come naturally to our ideal candidate.

you have a track record proving you are a quick learner, a strong communicator and strong at building relationships with your stakeholders? Then we are looking for you!

The QQI Claims Specialist will identify and handle claims related to Quantity, Quality and Insurance discrepancies, as well as:

  • Investigate the events of a QQI claim and check what the contractual agreement around costs. Prepare QQI claims with third parties and stakeholders to maximize income while reducing costs paid out by taking appropriate action to mitigate against and prevent exposure for Shell.

  • Support the Regional Loss Control Advisor, Regional Product Quality Advisor and QQI Claims Leads in identifying bunker loss and quality events and root cause analysis of more complex claims.

  • Ensure timely recovery of claims and correct reflection of all activities and financial implication in trading systems; deliver value and profit retention to the bottom line through claim negotiation and attention to detail in the claims process.

  • Work according to the internal procedures to receive approval for payments and escalate using the escalation matrix to recover the maximum value for Shell.

  • Effectively manage key stakeholders and collaborate across a global team as required, including all communication with internal and external stakeholders – Trading, Commercial Operations, Legal, Contracts and Finance, as well as third parties, in identifying and resolving QQI issues related to T&S movements.

  • Collaborate with QQI Claims, PQ and Loss Control Colleagues to provide additional support in other regions and/or resolve claims with other Shell Trading offices where required.

  • Prepare monthly/quarterly reports and trends analysis.

  • Manage and monitor sanctions process according to Compliance requirements. Additionally, work to automate controls so that risk is reduced

Skills & Requirements:

  • University Degree level or equivalent work experience

  • Exposure to working with and influencing global stakeholders and counterparties via remote communication.

  • Evidence of ability to identify the root cause of problems and generate / support creative solutions to those problems. Inquiring and strong analytical skills to understand every detail of a deal, its execution, the technicalities around an operation. Be able to follow a process through end to end including understanding impact to the Trading book

  • Awareness of the degrees of loss control risk involved in physical oil trading and shipping operations

  • Ability to read and interpret legal language

  • Proficiency in Microsoft Excel at medium level, Macros familiarity, Power BI, Salesforce.

  • Experience in the industry, particularly in Marine/Terminal Operations, Oil Loss Claims, Refinery and Terminal Logistics and/or Trading Contracts an advantage.


  • Motivated, results driven and ability to work under pressure.

  • Self-starter with ability to prioritize and manage multiple complex negotiations.

  • Evidence of a learner mindset and application to problem solving

  • Can-do attitude and willing to contribute to team to get the job done Right First Time & on time.

  • Ability to display ‘real self’ and speak even difficult truths, whilst balancing honest self-expression with being open to other perspectives.

  • Commercial focus with drive to get the best deal for Shell

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconBPO/SSC
  • iconKraków, małopolskie

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