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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
We are looking for:
HR Compliance Advisor

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

Job Purpose

Be the main action holder for Tax Return Support processes and other international mobility tax compliance processes on a global level for all assignment types.

What’s the role?

As a member of the International Mobility Tax Compliance Team, provide input and support for tax compliance. More specifically, your role will include:

  • Management of cases according to established ways of working, including using Salesforce tool to log queries and updates, keeping customers updated on the status of open cases, ensure closure of tickets, handing-off cases to other teams in HR Operations as required, reporting.

  • Timely escalation of complex queries to senior advisors, SMEs, Policy, Employment Tax team.

  • Be the main liaison in the communication between the company and the 3rd Party Tax provider.

  • Manage the mass communication process.

  • Access maintenance.

  • Handle the invoices from the 3rd party provider (local to global).

  • Participate in local and global projects aimed at ensuring operational excellence.

  • Providing input to knowledge management in the team, sharing best practices, creation, and ownership of documentation/job aids.

  • Building partnerships with HR Operations, Payroll, Employment Tax, Policy teams by clarifying policies and procedures, giving and asking for updates on case status, gathering information required for case processing.

Skills and Requirements:

  • Minimum 1-2 years of work experience - previous experience in Shared Service, Call Centre, Service environment is an advantage.

  • English (good command, both written and oral).

  • Solid verbal and written communication skills required, including business writing skills.

  • Strong IT skills (Microsoft suite of products).

  • Ability to deal with large and complex volumes of information.

  • Flexibility and resourcefulness with managing change.

  • Teamwork – collaborate and cooperate to get the job done.

  • Excellent networking and relationship-building skills, able to work closely with 3rd Party Tax Provider representatives.

  • Experience in service excellence.

  • Excellent knowledge and experience with HR procedures and processes.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconHuman Resources, BPO/SSC
  • iconKraków, małopolskie

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