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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Services and Solutions Delivery Specialist
Location: Łódź

Job Title

Services and Solutions Delivery Specialist

Job Description

In this role, you have the opportunity to provide operational support to our healthcare customers on daily basis for back-office Services & Solutions Delivery (former Customer Service) department in a multinational environment, covering administrative activities such as Installed Base, Contracts, Billing, and many more.

You are responsible for:

Installed base:

  • Registration of installed products based on sales orders and handover documents

  • Maintaining customer installed base for parts consumption and removal of defective items

  • Carrying out on daily basis analysis of data accuracy including providing data for field audits

  • Updating statuses of installed products e.g. scrapped, storage, dismantled, operational

  • Contacting customers and business partners by phone and emails

You are a part of

Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross-functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.

In Service & Solutions Delivery – the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Bachelor’s degree

  • Fluent English (Communicative level (B2+) of other languages would be an asset)

  • Professional experience in fields related to in customer service or supply chain or accounting operations would be an asset

  • Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage

  • The problem-solving mindset with the ability to identify improvement opportunities

  • Interpersonal skills required in interactions with internal and external customers

  • Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required

  • Good organizational skills and aptitude for details

  • Cultural awareness when communicating with stakeholders from various countries

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.  

  • Annual bonus based on performance achieved 

  • Private medical care with option to extend it to family members 

  • Benefit System cards 

  • Discount for Philips’ products 

  • Relocation package applicable for people moving in from outside of Łódź region

  • Wide variety of trainings & learning opportunities, including language upskill

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events) 

How we work at Philips

There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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Recruitment process for this position has ended.

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Details

  • iconBPO/SSC
  • iconEnglish
  • iconŁódź, łódzkie

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