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Shell Business Operations
Shell Business Operations
location iconLocations: Kraków
level iconLevel: specialist
time iconWorking hours: Full time
We are looking for:
Digital Operations Analyst

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture
An energy leader
Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
Vibrant community
Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
Opportunies for growth
Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
Impactful collaboration
Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

As a Digital Operations Analyst, you will be responsible for performing data and digital operations activities for Credit operations team. This will require creating very good working relationships with the local Credit Team, Sales, and other business partners. Be able to perform activities connected with data digitization and process optimization.

More specifically, your role includes:

  • To embed in all areas of credit operations (cash application, cash allocation, debt recovery, trading operations, etc) to become the digital change agent for the greater Credit organization and support the digital transformation agenda.

  • To scope, develop and implement digital workflows that will ensure that the current processes are ESSA and optimized using current toolkit of technology (i.e. Alteryx, SQL,PowerBI).

  • The analyst will report through the operations and process manager but have a dotted line accountability to the Data and Digitalization lead.

  • To provide support to the digital agenda.

  • Develop fit for purpose, optimized workflows that will realize Finance Operations savings across various different subprocesses and desks.

  • Share awareness and learning of digital technology, thought processes and acumen with the greater operations teams.

We are looking for candidates who have a bachelor's or master's degree, preferably in Economics or Finance, we'd hope to see as many following as possible on You CV

  • Degree holder in Accounting or any related Finance/Business course- 1-2 years relevant work experience.

  • Professional Experience - Experience preferred in credit (cash application, cash allocation, debt collection, collateral management etc).

  • The role requires a strong team player with the ability to work under tight time pressure whilst still maintaining high standards of work.

  • The role as well requires a self-starter to driver the delivery of the solution as they will be embedded within the operational teams and dotted line to the Data and Digitalization lead.

  • Ability to quickly come up to speed with a strong understanding of the digital data foundations

  • Ability to quickly come up to speed with digital technologies such as Alteryx, SQL, Process Runner, etc.

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.
Shell in Kraków departments:

Customer Operations
Finance Operations
HR Service
External Relations
Internal Communications
Order to Delivery
Lubricants Supply Chain
Technical Asset Operations
Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

Contact us:


  • iconAnalytics & Reporting, Finance & Accounting, BPO/SSC
  • iconEnglish
  • iconKraków, małopolskie

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