What you will do:

• Manage the teams of analysts to ensure the right level of talent management including ongoing feedback, career development and coaching.
• Coordinate the teams work in order to provide the highest quality standards.
• Hold regular meetings and create an environment of good communication with effective two way feedback of information and ideas.
• Schedule, allocate and review work of teams for accuracy and completeness, manage quality and delivery.
• Ensure that the teams operate efficiently, adheres to procedures and the group s best practice and policy.
• Establish and maintain excellent working relationships with stakeholders at all levels, including senior managers.
• Primary escalation point for clients, responsible for client satisfaction, overall client management and delivery of client solutions.
• You are able to support the team hands on in their daily doing with specific knowledge on money laundering prevention, in particular KYC services as well as transaction and business partner monitoring and can execute the tasks accordingly when needed.
• You always keep an eye on the relevant regulations and customer specific process requirements.