Order Management Senior Specialist
with Spanish (work location: Gdansk, Warsaw, remote)
What will you do?
As an Order Management Specialist you would be responsible for:
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Timely and accurate processing of orders and reviewing issues related to automatically processed orders.
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Performing analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
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Timely resolution of order-related customer queries and complaints.
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Performing validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
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Processing and ensure that all return requests comply with Return policies including appropriate approval and documentation.
What do we expect?
- >3 years of experience in Customer Service or other related Order-to-Cash processes.
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply
- Chain Management. Alternatively, an equivalent progressive working experience.
- Highly Customer oriented. Good communication and interpersonal skills.
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
- SAP experience valuable. Advanced MS Office.
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Spanish