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location iconLocations: Wrocław
level iconLevel: manager/director
time iconWorking hours: Full time
Operations Service Delivery Manager

Operations Service Delivery Manager



Global Wealth Management

Job Reference #




Job Type

Full Time

Your role

Are you a leader of change, always making sure your people and processes are fit for the future? Would you like to help us enhance our client experience, now and for the future?

In Wealth Management Operations we are the experts in how the firm operates. Our vision is to always enhance the client experience now and for the future. To succeed our people must:
• Drive the organization forward by working with purpose and passion.
• Inspire people by leading inclusively and fostering diversity.
• Put clients first. Build a high level of trust and partnership with clients.
We’re looking for a Service Delivery Manager to:
• Lead, motivate and support a large team within time-sensitive and risk demanding environment.
• Oversee transactions processing and corporate actions departments.
• Taking an ownership of processes and controls execution you are responsible for in a timely, accurate and compete manner.
• Work across teams and functions to get the best solution or course of action.
• Actively pursue strategic and operational objectives.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on

Your team

You’ll be working in the Wealth Management division based in Wroclaw You’ll be managing the delivery of service to the Wealth Management business in Europa and ensure client satisfaction is on the highest level.

Your expertise

• 5+ years’ proven experience in management position within finance industry
• Able to build and retain relationships with clients. Stakeholders and the team
• Able to think creatively, flexibly and think logically to solve problems
• Able to execute and delegate in a complex and multi-level stakeholder environment
• Able to manage risk, critical exposure, and escalations
• Strong team management and coaching skills to achieve set goals and results
• You are Interested in digitalization and have an affinity with technology
• Bachelors/Masters degree or equivalent

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

From gaining new experiences in different roles to acquiring fresh knowledge and skills, at UBS we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves.

Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Please submit your application in English

You are kindly requested to include the following clause in your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."

This job is no longer available

Recruitment process for this position has ended.

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  • iconBanking
  • iconEnglish
  • iconWrocław, dolnośląskie

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