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Philips Polska
Philips Polska
location iconLocations: Łódź
level iconLevel: specialist
Order Management Specialist with French
Location: Łódź

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

coordinate the entire order delivery process through proactive collaboration with Supply Chain functions such as Sales, Planning, Warehousing, Shipping and others. Apart from that, you will contribute to business transformation at European level and be a part of a team that builds close relationship with a customer, has an influence on operational performance as well as detects potential leads for the business. Your challenge is to balance the requirements, ensuring a seamless order flow while providing a result -driven and proactive customer experience. Together with team members, you will continuously implement improvements through Lean tooling and disciplines.

You are responsible for

  • Managing and creating sales orders

  • Maintaining good communication with customers and third party providers

  • Process order activities in SAP and the supporting applications

  • Making changes to existing orders, order cancellation, order monitoring

  • Issues solving during order creation and after

  • Responding to various e-mail queries affiliated with order management

  • Being responsible for post-sale process: creating and sharing returns, credit notes and debit notes

  • LEAN methodology implementation in daily work

You are a part of

Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

To succeed in this role, you should have the following skills and experience

  • University degree

  • Very good English and fluent French is a must

  • Professional experience in fields related to customer service or supply chain would be an asset

  • Comprehensive PC skills,: Ms Excel; SAP would be an advantage

  • Proactive and improvement-oriented mindset

  • Interpersonal skills required in interactions with internal and external customers

  • Good organizational skills and aptitude for details

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

  • Annual bonus based on performance achieved

  • Private medical care with option to extend it to family members

  • Benefit System cards

  • Discount for Philips’ products

  • Relocation package applicable for people moving in from outside of Łódź region

  • Wide variety of trainings & learning opportunities, including language upskill

  • Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

We kindly inform you that we will contact only chosen candidates.

Details

  • iconProcurement
  • iconEnglish, French
  • iconŁódź, łódzkie

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