Aon sp. z o. o

Work in a 24X7 technology restoration and availability command center

Primary Responsibilities

• Coordinate the effective day-to-day operations of the change and configuration management processes
• Assist in the technical planning and coordination of plans and schedules of operations and project releases
• Provide technical expertise to assist in the evaluation of technical risks and impacts
• Support the Change Management process to ensure continuous improvement
• Reports and analyzes the change management process and prepare reports on trends and advise on potential causes of problems
• Identifies, assesses and develops solutions in order to evolve the Aon’s change, release and deployment management policies and processes
• Ensures that all releases into the production environment are deemed "production ready" prior to release and that all risks are identified and communicated to the appropriate stakeholders
• Leads cross functional work teams such as the the Change Advisory Board (CAB) and enforce corrective action for non-compliance of the change process

Technical Skills required

• Experience with ITIL V3, specifically in the area of Change, Release and Deployment
• Exposure to tools like BMC Remedy, Service Now
• Demonstrated experience in driving change management processes
• Experience in driving Change approval board meetings, reviewing the risk and impact analysis, implementation, test and back out plans
• Exceptional written, verbal and relationship management skills and the ability to engage at a senior executive level, and with key stakeholders in a constructive manner
• Ensures that changes are adequately reviewed, approved, and scheduled in a timely manner with proper documentation in place. Takes corrective action on issues of non-compliance in terms of quality and process

Soft Skills required

• Good analytical skills and be able to correlate the issues; Good decision making
• Excellent problem solving and resolution skills
• Promoting Process Improvement
• Flexibility in work in shifts, as required
• Self-starter; ability to begin working with minimal coaching.
• Strong communication skills. Provides information to others both internal and external to the organization.
• Ability to work independently as well as part of a team on multiple overlapping issues

We offer:

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleagues