Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions –the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

As Collections Expert you will join Philips’ Accounting Operations team. On daily basis you will have a chance to manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and disputes). This function should be performed in close cooperation with the businesses in order to minimize the outstanding receivables. This position requires taking part in transition of the process from Germany.

You are responsible for

• Organizing, supporting and developing accounts receivable process

• Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or written-off

• Executing the collection process for defined customers (e.g. strategic customers)

• Organizing, supporting and developing cash & collection process

• Follow up on relevant queries and solving escalations in close cooperation with sectors

• Responsible for compliance of ICS checks

• Recommending changes to unit or sub-unit policies

• Managing of reviews work to measure meeting of objectives

• Managing a larger portfolio in size and more complex account base

• Ensuring directives are followed and exceptional actions taken as a result to remediate a mistake remain an exception and escalated if necessary

• Assisting and coordinating system implementations and improvements projects from Credit & Collection perspective

• Serving as back up and direct support for Collection Manager

• Possibility of acting as a team lead for small team (1 - 3 team members) after 0.5 - 1 year depending on the performance

You are a part of

Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results. 1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.

To succeed in this role, you’ll need a customer-first attitude and the following

• 5 years of experience in Collections, AR department

• Fluent English and fluent German –both written and spoken

• Work experience in SAP system

• Background in F&A, Economics or Business Administration

• Customer service focus

• Determination to achieve excellent results

• Customer Master data process knowledge

• Excellent communication and negotiation skills

• Team player, Open minded change agent who demonstrates the Philips Behaviors

• Project management: development and deployment of new processes and procedures - proven experience in improving the Collections process

In return, we offer you

The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.

• Annual bonus based on performance achieved

• Private medical care with option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Relocation package applicable for people moving in from outside of Łódź region

• Wide variety of trainings & learning opportunities, including language upskill

• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)

How we work at Philips Global Business Service?

There are three core ways that define our ways of working – embracing flexibility, being at our best, and impactful collaboration. We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.

We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.

Why should you join Philips Global Business Service?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.