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location iconLocations: Wrocław
level iconLevel: manager/director
WFM/BI Manager
Location: Wrocław

Overall Job Purpose

Responsible for Workforce Management, Business Intelligence teams for a global Majorel account

Duties and Responsibilities

  • Workforce Management: Ensuring the successful on time & accurate delivery of the WFM cycle (Forecasting, capacity planning, scheduling, real-time-management, reporting & tool maintenance)
  • Business Intelligence: Delivering on time & accurate reports, business analysis and invoicing support

Other Duties

  • Optimization: Continued review & optimization of existing tools & processes
  • Documentation & Data:
    • Ensure processes are documented and kept up-to-date
    • Adherence to data-related commitments (includes access management, data pseudonymization and deletion)
    • Transition of operating practices, tools, communications & data from client network to Majorel network
  • Collaboration: Collaboration with other Majorel accounts & central Majorel functions (e.g. WFM Hub, PowerBI workshops) to share best practices & seek learnings/improvements
  • Key Tools in Scope: staff database, scheduling tool, time-tracking tool
  • People Management
  • Other duties as required

Required Qualifications & Experience

Must Haves/Essentials:

  • Minimum 2 years in a Workforce Manager position
  • Experience working with multiple LOBs, countries & stakeholders
  • Project Management skills
  • Analytical, attention to detail

Nice To Have:

  • Google drive


  • Initiative
  • Solution Orientation
  • Collaboration
  • Organisational Commitment
  • Providing Direction
  • Developing People
  • Impact and Influence

What we offer

  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidised Health Insurance
  • Access to Discount Schemes
  • E learning access
  • Paid Annual Leave

About Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

Explore Majorel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in or support Human Trafficking, Forced Labor or Child Labor of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.


  • iconAnalytics & Reporting, Project Management, BPO/SSC
  • iconEnglish
  • iconWrocław, dolnośląskie

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